This website is operated by f. Throughout the site, the terms “we”, “us” and “our” refer to Truth Coffee Roasting (PTY) LTD trading as Origin Coffee Roasting, Truth Coffee Roasting and Tribe Coffee. Truth Coffee Roasting (PTY) LTD, trading as Origin Coffee Roasting, Truth Coffee Roasting, and Tribe Coffee, offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you.

By accessing or using za.truth.coffee ("the Service"), provided by Truth Coffee Roasting (PTY) LTD trading as Origin Coffee Roasting, Truth Coffee Roasting, and Tribe Coffee, you agree to be bound by the following terms and conditions ("Terms"). Please read them carefully before using the Service.

Agreement to Terms By using the Service, you agree to comply with these Terms and all applicable laws and regulations. If you do not agree with these Terms, you should not use the Service.

Changes to Terms Truth Coffee Roasting (PTY) LTD, trading as Origin Coffee Roasting, Truth Coffee Roasting, and Tribe Coffee, reserves the right to update, amend, or modify these Terms at any time. Any changes will be posted on this page, and the "Last Updated" date will be revised. Continued use of the Service after such changes constitutes your acceptance of the updated Terms.

Eligibility: You must be located within South Africa and be an eligible and legitimate bank account holder to use the Service. By accepting these Terms, you confirm that you meet the eligibility criteria.

Use of the Service You agree to use the Service only for lawful purposes and in accordance with the policies and guidelines set by Truth Coffee Roasting (PTY) LTD trading as Origin Coffee Roasting, Truth Coffee Roasting, and Tribe Coffee. You are responsible for maintaining the confidentiality and password of your account and all activities under your account.

Privacy and Data Collection Your use of the Service is also governed by our Privacy Policy which takes into account the Protection of Personal Information Act (4) 2013 POPIA. Our Privacy Policy explains how we collect, use, and protect your personal information. By agreeing to these Terms, you also consent to our Privacy Policy.

Termination: Truth Coffee Roasting (PTY) LTD, trading as Origin Coffee Roasting, Truth Coffee Roasting, and Tribe Coffee, may suspend or terminate your access to the Service at any time if you breach these Terms or engage in activities that may harm the Service, its users, or its reputation.

Limitation of Liability: To the fullest extent permitted by law, Truth Coffee Roasting (PTY) LTD trading as Origin Coffee Roasting, Truth Coffee Roasting, and Tribe Coffee shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service.

Governing Law: These Terms will be governed by and construed in accordance with the laws of The Democratic Republic of South Africa, without regard to its conflict of law principles.

Contact Information If you have any questions about these Terms, please contact us at:
marketing@truthcoffee.com

By clicking "I Accept," or by using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms.

Use these articles to answer questions that customers have about your products and services. You can use text, links and images and also group articles into categories.

1. Account Creation
To access certain features of the Service, you may need to create an account. By registering, you agree to:

Provide accurate, current, and complete information when creating your account.

Maintain the confidentiality of your account credentials (such as your username and password).

Update your account information as necessary to keep it accurate.

You are responsible for all activity that occurs under your account, whether or not you authorised it. If you believe your account has been compromised or notice any unauthorised use, you must notify us immediately.

2. Account Security
You are responsible for maintaining the security of your account and all activities that occur under your account. You agree to take all reasonable precautions to protect your account from unauthorised access or misuse, including:

Choosing a strong and unique password for your account.

Logging out of your account when not in use, especially on shared devices.

If you believe your account has been compromised, you must contact us immediately and follow the instructions provided to secure your account.

3. Account Use
By creating an account, you agree to use the Service in compliance with these Terms, applicable laws, and all relevant policies. You agree not to:

Use the Service for any unlawful, fraudulent, or malicious purposes.

Impersonate another person or entity or falsely represent your affiliation with any individual or organisation.

Engage in any conduct that disrupts or interferes with the regular operation of the Service.

Share, sell, or otherwise disclose your account credentials with third parties.

Violate the rights of others, including privacy, intellectual property, and other legal rights.

4. Account Suspension and Termination
We may suspend or terminate your account if we believe you have violated these Terms or engaged in behaviour that harms the Service or its users. In the event of a suspension or termination:

You will be notified via the contact information associated with your account.

We may remove any order history and personal and address information.

You may request to have your account reinstated, but we reserve the right to refuse reinstatement based on the severity of the violation.

You may terminate your account anytime by contacting us at brew@truthcoffee.com.

5. Privacy and Data Protection
Your use of the Service is governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By creating an account, you consent to the collection and processing of your data as described in the Privacy Policy.

6. Account Recovery
If you forget your account password or need to recover your account, you can request a password reset or contact marketing@truthcoffee.com. You may be required to provide certain information to verify your identity before regaining access to your account.

7. Termination of Access
We reserve the right to suspend or terminate your account or restrict your access to the Service if you violate these Terms or engage in behaviour that harms the Service.

Certain products or services may be available exclusively online through the webshop. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display the colours and images of our products as accurately as possible in the online store. However, we cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right to limit the quantities of any products or services we offer.

All product descriptions or pricing are subject to change without notice.

We reserve the right to discontinue any product at any time.

While we take the greatest care in producing our products, we cannot guarantee they will meet your expectations upon delivery.

1. Product Selection:
Browse our products to find the items you would like to purchase.
Once you’ve found a product, click on it to view detailed information, including descriptions, images, pricing, and availability.
Choose any applicable product options (e.g., size, colour, quantity) as required.
Click "Add to Cart" to add the product to your shopping cart.

2. Reviewing Your Cart:
Once you’ve added all desired items to your cart, click the shopping cart icon (located in the top-right corner) to view your selections.
Review the products in your cart to ensure that the quantity, sizes, and colour are correct.
You can update the quantity of items or remove products from your cart by clicking the relevant buttons.
If you have a promo code or discount, you can apply it at this stage.
Click “Proceed to Checkout” to begin the checkout process.

3. Checkout Process:
The checkout process consists of the following steps:

Step 1: Sign In / Guest Checkout:
If you already have an account with us, sign in with your username and password. If you don’t have an account, you can create one or continue as a guest.

Step 2: Shipping Information:
Provide your shipping address, including your name, street address, city, postal code, and province.
If applicable, choose a shipping method based on the available options (e.g., economy or express shipping).

Step 3: Payment Information:
Enter your payment details, such as credit/debit card information, on our payment platform.
Verify your billing address, which should match the address associated with your payment method.

Step 4: Review Your Order:
Review all your order details, including the items, quantities, pricing, shipping costs, and total amount.
If you have a gift card, promo code, or discounts, apply them here.
Ensure all information is correct before proceeding.

Step 5: Place Order:
Once satisfied with your order details, click "Place Order" to finalise the transaction.
By clicking "Place Order," you are submitting a binding offer to purchase the items in your cart.

4. Order Confirmation:
After placing your order, you will be redirected to an order confirmation page. This page will display:
A unique order number for reference.
A summary of your order, including itemised products, quantities, prices, and shipping information.
Estimated delivery dates based on the chosen shipping method.
You will also receive an order confirmation email at the email address provided during checkout. This email will serve as proof of your order and will include the following:
A detailed summary of your order.
Shipping and billing information.
An estimated delivery date.
A link to track your order.

5. Payment Authorisation and Processing:
Once your order is placed, we will authorise your payment method. Depending on your payment provider, this may take a few moments.
In case of any issues with payment authorisation (e.g., insufficient funds, expired card), we will notify you via email.

6. Order Fulfillment and Shipping:
After payment authorisation, your order will be processed for fulfilment. You will be notified when your order is shipped, and you will receive tracking information.
Orders are typically processed within 1-2 business days, and shipping times will depend on the shipping method you selected during checkout.

7. Order Modifications or Cancellations:
If you need to modify or cancel your order, please contact brew@truthcoffee.com.
Once an order has been shipped, changes may not be possible.
If you cancel your order, we will issue a refund to your original payment method if the order has not been processed or shipped.

8. Delivery and Receipt:
Upon delivery, you will receive your order based on the shipping method you selected at checkout.
We recommend checking the condition of the items upon receipt. If your order is damaged or missing items, please contact customer support at brew@truthcoffee.com.

9. Returns and Refunds:
If you’re not satisfied with your purchase, you may be eligible for a return or exchange as per our Return & Refund Policy.

Order Tracking:
Once your order has shipped, you will receive tracking information by email or SMS. You can use this information to monitor the status of your delivery.

Additional Notes:

Availability: All orders are subject to product availability. If a product becomes out of stock after you’ve placed an order, we will notify you and offer you alternatives or a full refund.

Customer Support:
If you have any questions about the ordering process or need assistance, please contact our customer support team at: brew@truthcoffee.com.

Acceptance:
By placing an order with Truth Coffee Roasting PTY (LTD) trading as, Origin Coffee Roasting, Truth Coffee Roasting, and Tribe Coffee, you acknowledge that you have read, understood, and agree to our [Terms of Service] and [Return & Refund Policy].

1. Payment Methods

We accept the following payment methods:

Credit and Debit Cards: Visa and MasterCard

Instant EFT / Bank transfer

Gift Cards (if applicable)

When making a purchase, you must provide accurate and complete payment information. Truth Coffee Roasting PTY (LTD), trading as Origin Coffee Roasting, Truth Coffee Roasting, and Tribe Coffee, reserves the right to refuse or cancel orders if payment information is incorrect or incomplete.

2. Payment Authorisation

By submitting your payment details, you authorise Truth Coffee Roasting PTY (LTD), trading as Origin Coffee Roasting, Truth Coffee Roasting, and Tribe Coffee to charge the amount due for your order, including applicable taxes, shipping, and handling fees, to your selected payment method.

Payment will be processed at the time the order is placed and confirmed.

We reserve the right to authorise your payment method before processing your order.

Authorisation does not guarantee that the payment will be completed until the transaction is processed.

3. Pricing and Charges

Product Pricing: All prices are displayed in South African Rands (ZAR)

Prices for products or services may change without notice.

Taxes and Fees: All applicable taxes will be added to the total price at checkout.

Shipping Charges: Shipping costs are calculated at checkout based on the delivery address and the chosen shipping method.

You are responsible for paying all amounts due, including taxes, fees, and shipping costs.

4. Payment Due Date

One-Time Payments: The full payment for your order is due at the time of checkout.

Subscription Payments: If you subscribe to our product, the initial payment is due at the time of purchase, with subsequent payments due on the recurring billing cycle (monthly). You will be notified in advance of any upcoming charges.

Late Payments: If payment is not received or authorised, we may cancel or suspend the order or service until payment is received.

5. Subscription and Recurring Billing

For subscription-based services, you agree to the following:

Your subscription will automatically renew at the end of each billing cycle unless you cancel prior to the renewal date.

You will be notified before each renewal, and the renewal will occur unless you take action to cancel the subscription.

The renewal will be charged to your original payment method.

You may cancel your subscription anytime by following the cancellation instructions in your account settings or contacting brew@truthcoffee.com. No refunds will be provided for any unused portion of a billing cycle.

6. Currency and Conversion

All payments must be made in the currency displayed at the time of checkout unless otherwise specified. If you are using a payment method that involves currency conversion (e.g., a non-local credit card), you may be subject to foreign exchange fees and/or charges by your bank or payment provider. These charges are your responsibility and are not handled by Truth Coffee Roasting PTY (LTD), trading as Origin Coffee Roasting, Truth Coffee Roasting, and Tribe Coffee.

7. Payment Failure

If a payment fails (for any reason, including insufficient funds, expired payment method, or declined transaction), we may:

Suspend or cancel your order or access to the Service until payment is successfully completed.

Attempt to process the payment again or notify you to resolve the issue.

You may be required to provide alternative payment information to complete the transaction.

8. Refunds

Refunds are governed by our Return & Refund Policy and are subject to the following conditions:

Refunds will be issued using the original payment method used for the purchase.

If you are entitled to a refund, we will process it within 5 - 8 workings days of receiving the returned product or resolving the issue.

Some products or services may be non-refundable, as specified in the product description or in our Return & Refund Policy.

9. Security of Payment Information

We take the security of your payment information seriously. All payments are processed using secure encryption methods and are subject to the policies and practices of the payment processor. We do not store sensitive payment details, such as your credit card number, on our servers.

10. Payment Disputes

If you believe that a payment has been processed incorrectly, or if there is an issue with a transaction, please contact us immediately via brew@truthcoffee.com. We will investigate the issue and work to resolve it promptly.

In the event of a payment dispute, you agree to cooperate with us and provide any requested documentation to facilitate the resolution of the issue.

Domestic Shipping

Shipment processing time: All orders are processed within 24 hours as long as the order is placed before 2pm. All orders placed on a weekend will be processed from the following Monday. Delays can be expected in the case of courier issues or restrictions in which case we will communicate with you. Some equipment items may require an additional 24 hours processing time.

Shipping rates and delivery estimates: Shipping charges for your order will be calculated and displayed at checkout.

*disclaimer: We change our shipping partners from time to time and such may incur changes and/or delays.

Shipment confirmation and order tracking: Upon order completion, you will receive a shipment confirmation and tracking number from our courier partner.

International Shipping Policy

We ship to all countries within courier reach. Timing and fees are dependent on
the intended destination.

Customs, duties, and taxes: Please be aware of the duties and taxes payable within your own region or country and take not of our policy below.

Truth Coffee Roasting is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

The provision of goods and services by Truth Coffee Roasting PTY (LTD), trading as Origin Coffee Roasting, Truth Coffee Roasting, and Tribe Coffee, is subject to availability. In cases of unavailability, Truth Coffee Roasting PTY (LTD), trading as Origin Coffee Roasting, Truth Coffee Roasting, and Tribe Coffee, will refund the client in full within 30 days or supply an alternative product which is acceptable to the customer who will pay any incremental cost or be refunded the difference.

Coffee Bean Returns – As a perishable product, Truth Coffee Roasting PTY (LTD), trading as Origin Coffee Roasting, Truth Coffee Roasting, and Tribe Coffee, does not accept returns of roasted coffee. Coffee, like wine, is a product where people’s different tastes can come into play.

We are always available to advise you by phone or email, and we also suggest you first buy smaller quantities of any new coffee before purchasing it in larger quantities. Over our decades in trade, we have rarely had a roasting quality issue. If you feel there is a genuine quality problem with any coffee you receive, please contact us and we commit to engage with you constructively to resolve the matter. We want you to be happy with our coffee, to buy it regularly, and to recommend shopping with us to your friends and family.

Coffee Equipment Returns – Equipment can be returned for a full refund within 30 days if it is unused and returned in its original packaging.

Coffee Equipment Warranties – All equipment sold on this site comes with the full manufacturer’s warranty which is carried by the South African importer. Warranty periods are stipulated on the product pages and can also be found in the literature supplied with the equipment. Please contact us with any warranty issues, and include a copy of your invoice so we can identify the purchase date. All warranty issues will be handled by the product’s South African importer according to their policies.

1. Introduction
This Intellectual Property (IP) Policy outlines the terms for the ownership, use, protection, and enforcement of intellectual property rights within Truth Coffee Roasting PTY (LTD), trading as Origin Coffee Roasting, Truth Coffee Roasting, and Tribe Coffee marketing materials and creative assets. This policy is in accordance with South African intellectual property laws, including the Copyright Act, Trade Marks Act, and Designs Act.

2. Scope
This policy applies to all intellectual property assets created, commissioned, used, or managed by Truth Coffee Roasting PTY (LTD), trading as Origin Coffee Roasting, Truth Coffee Roasting, and Tribe Coffee in its marketing activities, including but not limited to brand names, logos, slogans, advertisements, websites, social media content, multimedia, designs, and other marketing-related content.

3. Intellectual Property Ownership
Copyright: All original marketing materials, including written content, images, graphics, videos, and audio content created by employees or contractors for Truth Coffee Roasting PTY (LTD), trading as Origin Coffee Roasting, Truth Coffee Roasting, and Tribe Coffee, are the exclusive property of Truth Coffee Roasting PTY (LTD), trading as Origin Coffee Roasting, Truth Coffee Roasting, and Tribe Coffee, unless otherwise specified in a written agreement.
Trademarks: Brand names, logos, slogans, and other identifiers used in marketing are trademarks of Truth Coffee Roasting PTY (LTD), trading as Origin Coffee Roasting, Truth Coffee Roasting, and Tribe Coffee. Unauthorised use, reproduction, or modification of these trademarks is prohibited.
Patents and Designs: Any patented or design-registered elements within marketing materials are protected under South African law. Such elements are owned by Truth Coffee Roasting PTY (LTD), trading as Origin Coffee Roasting, Truth Coffee Roasting, and Tribe Coffee and may not be used without prior authorisation.

4. Use of Intellectual Property
Internal Use: Employees and contractors may use the company’s intellectual property solely for purposes related to their work at Truth Coffee Roasting PTY (LTD), trading as Origin Coffee Roasting, Truth Coffee Roasting, and Tribe Coffee. Any unauthorised use or sharing of intellectual property outside of approved work activities is prohibited.
External Use and Licensing: Any external party wishing to use Truth Coffee Roasting PTY (LTD), trading as Origin Coffee Roasting, Truth Coffee Roasting, and Tribe Coffee intellectual property for marketing, promotional, or any other purpose must obtain written permission. Licensed use, if granted, must comply with the terms set out in a separate licensing agreement.

5. Third-Party Intellectual Property
When using third-party intellectual property (such as images, music, or trademarks) in marketing materials, Truth Coffee Roasting PTY (LTD), trading as Origin Coffee Roasting, Truth Coffee Roasting, and Tribe Coffee, will:
Ensure that proper licenses or permissions are obtained before use.
Attribute the work as required by the license agreement.
Verify that use complies with copyright, trademark, and other intellectual property laws.

6. Protection and Enforcement of Intellectual Property
Truth Coffee Roasting PTY (LTD), trading as Origin Coffee Roasting, Truth Coffee Roasting, and Tribe Coffee will actively protect its intellectual property through the following actions:
Registration: Where appropriate, trademarks, designs, and other intellectual property assets will be registered with the relevant authorities in South Africa to enhance protection.
Monitoring and Enforcement: Truth Coffee Roasting PTY (LTD), trading as Origin Coffee Roasting, Truth Coffee Roasting, and Tribe Coffee, will monitor the use of its intellectual property in the market. Any unauthorised use or infringement may result in legal action to protect the company’s rights.

7. Infringement Reporting
If an employee, contractor, or third party becomes aware of potential infringement on Truth Coffee Roasting PTY (LTD), trading as Origin Coffee Roasting, Truth Coffee Roasting, and Tribe Coffee intellectual property, they are required to report this to the Legal or Operations Department immediately.

8. Updates to This Policy
Truth Coffee Roasting PTY (LTD), trading as Origin Coffee Roasting, Truth Coffee Roasting, and Tribe Coffee, reserves the right to amend this Intellectual Property Policy from time to time to reflect changes in laws or business practices. Any significant changes will be communicated as required.

Privacy and Data Collection

Your use of the Service is also governed by our Privacy Policy which takes into account the Protection of Personal Information Act (4) 2013 POPIA. Our Privacy Policy explains how we collect, use, and protect your personal information. By agreeing to these Terms, you also consent to our Privacy Policy.

We may collect the following types of personal information:

Personal Identifiers: Name, contact information (e.g., email address, phone number), ID numbers, and other identifying information.

Transactional Information: Records of purchases, services provided, and interactions with our business.

Financial Information: Payment details, billing information, and other related data.

Usage Information: Information on how you interact with our website, products, and services (e.g., browsing data, device information).

Other Information: Any additional information provided to us directly or indirectly through use of our services or communication with our team.

3. How We Use Personal Information

We use personal information to:

Provide and improve our services.

Respond to inquiries and provide customer support.

Process transactions and manage accounts.

Comply with legal and regulatory requirements.

Conduct marketing, including sending promotional materials (subject to your consent, where required).

Analyse usage patterns to enhance our website and user experience.

4. Sharing of Personal Information

We may share personal information with third parties under the following circumstances:

Service Providers: With companies that provide services on our behalf, such as payment processing, customer support, and marketing assistance.

Legal Requirements: When required by law, regulation, or court order.

Business Transfers: In connection with a merger, acquisition, or sale of assets.

With Consent: With your consent, we may share personal information for other purposes.

5. Data Retention

We retain personal information only as long as necessary for the purposes for which it was collected or as required by law. Once personal information is no longer needed, it will be securely deleted or archived.

6. Security of Personal Information

We take reasonable technical and organisational measures to protect personal information from unauthorised access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Under POPIA, you have the following rights regarding your personal information:

Access: You may request a copy of the personal information we hold about you.

Correction: You may request correction of inaccurate or outdated information.

Deletion: You may request deletion of personal information where there is no legal basis to retain it.

Objection: You may object to certain processing activities.

Withdrawal of Consent: Where we rely on consent, you may withdraw your consent at any time.

To exercise any of these rights, please contact us at marketing@truthcoffee.com.

8. Cross-Border Transfers

If we transfer personal information outside South Africa, we will ensure that the recipient provides a level of protection that complies with POPIA, and GDPR compliance, or we will obtain your consent.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and significant changes will be communicated to you directly, where required.

Company Physical Address: 86 Capricorn Drive, Capricorn Business Park, Muizenberg, Cape Town, Western Cape, South Africa, 7945

Email: brew@truthcoffee.com

Telephone: +27 21 201 7500